About
Cox & Co Systems
An engineering practice covering web development, bespoke software, and business automation.
Who runs it
- Principal
- Kaci Cox
- Now
- Software engineer, payments systems
- Before
- Systems engineering and operations
- Based in
- New Braunfels, TX
Cox & Co Systems covers the gap between web agencies, which stop at the website, and software firms, which decline projects of this size.
Kaci Cox worked in operations before moving into software full time, with direct exposure to how business processes run in practice rather than as documented.
Subsequent work has been in payments systems, against standards of data integrity and availability that apply equally to software a business depends on.
Client numbers are limited, response commitments are stated specifically, and documentation is maintained so that no client depends on one person's availability.
How we work
- Proportionate scope
- Where a rebuild is not required, a smaller engagement is recommended.
- Documentation
- Every engagement delivered with a runbook covering each system and its operation.
- Client ownership
- Domain, hosting, code, and data held in accounts registered to the client.
- Human approval
- Automation drafts and routes; a person approves any binding action.
- Reporting
- Monthly reporting on what the systems captured.
- Verifiable claims
- No fabricated testimonials, statistics, or imagery.
FAQ
Common questions
Is this a one-person business?
Yes. Clients deal directly with the engineer, with no account management layer. Client numbers are limited accordingly, and capacity is stated openly.
What happens during absence?
Monitoring runs continuously with automated alerting, and planned absence is notified in advance. Because systems are documented and held in client accounts, another engineer can take over.
How many clients does Cox & Co take on?
A limited number, so that response commitments hold: same business day Monday to Friday, with outages treated as urgent at any hour. Capacity is stated openly rather than absorbed at the expense of existing clients.
Which industries does Cox & Co work with?
All industries. The underlying problems — unanswered enquiries, manual transfer of data between systems, processes that have outgrown a spreadsheet — recur across sectors.
What if there is already a developer?
Cox & Co typically adds the operations layer rather than the website: the automation and internal tooling outside most web development scope.
Is work done outside the New Braunfels area?
Most work is remote. The service area is limited to 9 nearby cities so that on-site visits remain practical.
From the blog
Related reading
- Buying guide How much should a business website cost in 2026? A straight breakdown of what business websites actually cost in 2026, what drives the price up, and when the cheap option is the right one.
- Explainer What a tech runbook is, and why every business needs one A runbook documents what your systems are and how to operate them. Here is what goes in one, why vendors avoid writing them, and how to demand one.