Terms of service

Template, not legal advice. These terms describe how I intend to work and should be reviewed by a lawyer before you rely on them. The signed agreement for a specific engagement takes precedence over anything on this page.

Who you are contracting with

Cox & Co Systems, based in New Braunfels, Texas, operating coxcosys.com. Contact: kaci@coxcosys.com.

Using this website

The content here is provided for information. Prices published on this site are current at the time of writing and indicative until confirmed in a written proposal. Nothing on this site is an offer capable of acceptance, and no client relationship is created by reading it or by submitting a form.

Scope and fixed prices

Build work is quoted at a fixed price against a written scope. Once that scope is agreed, the price does not change. If you request something outside it, Cox & Co quote that separately in writing before doing the work. You will not receive an invoice you did not agree to in advance.

Payment

Builds are typically invoiced half at kickoff and half at launch. Larger custom software projects are invoiced against milestones defined in the scope document. Recurring fees are billed monthly in advance. Invoices are due on receipt unless the agreement says otherwise.

Your responsibilities

Projects need one person on your side who can answer questions and make decisions within a reasonable time. Content, brand assets, and access to existing systems are yours to supply. If a project stalls waiting on you for an extended period, timelines shift and Cox & Co will tell you rather than let the date pass silently.

Ownership

You own the code written specifically for you, the content, and your data. Domain, hosting, and code repositories live in accounts registered to your business from the beginning, not transferred at the end. The client owns the code and the data. Cox & Co retains rights to reusable components only. You are granted an unrestricted licence to those reusable components as part of the delivered work.

Cancellation

Recurring services are month to month with no minimum term. Cancel with reasonable notice and billing stops at the end of the paid period. You keep the domain, code, data, and runbook, because they were yours throughout. Work completed on a fixed-price build up to the point of cancellation is payable.

Support and response times

Uptime monitoring runs continuously. A site being down is treated as urgent regardless of the hour. Everything else receives a response the same business day, Monday to Friday. These are the commitments; anything beyond them is best effort and Cox & Co will not pretend otherwise.

Automation and human approval

Automated systems Cox & Co build draft, route, and prepare. A person approves anything that sends money, signs a document, or makes a commitment on your behalf. This applies to every tier and is not configurable, because the failure mode is not worth the convenience.

Third-party services

Projects rely on third-party services such as hosting, email delivery, and automation platforms. Those are governed by their own terms and their own availability. Cox & Co choose them carefully and monitor them, but Cox & Co cannot warrant the uptime of infrastructure Cox & Co does not run.

Limitation of liability

To the extent permitted by law, liability arising from the work is limited to the fees paid for the specific engagement giving rise to the claim. Cox & Co am not liable for indirect or consequential losses, including lost profits or lost business. Nothing here limits liability that cannot lawfully be limited.

Not professional advice

Cox & Co builds systems. Cox & Co is not your lawyer, accountant, or compliance advisor. Where a project touches regulated activity, professional advertising rules, or handling of sensitive records, you remain responsible for compliance, and Cox & Co will flag where Cox & Co think advice is warranted.

Governing law

These terms are governed by the laws of the State of Texas, and the courts of Texas have exclusive jurisdiction over any dispute.