Bespoke Software & Custom SaaS

The client owns the code and the data. Cox & Co retains rights to reusable components only, and grants an unrestricted licence to those as part of the delivered work. The repository sits in an account registered to your business from day one, not handed over at the end.

Hosting, monitoring, and support are quoted alongside the fixed build price, scaled to the size of the system. That covers infrastructure, security updates, uptime monitoring, backups, and support.

This is the question worth asking and most firms dodge it. Everything runs in your accounts, the code is documented, and a written runbook covers deployment, environment variables, backups, and recovery. A paid handover to a developer of your choosing is available.

Discovery takes one to two weeks. Most internal tools then land between six and twelve weeks, with working software demoed weekly. The scope document carries a fixed date, not an estimate that drifts.

Dependency and security updates, monitoring and responding to failures, backups verified rather than assumed, and small changes as the process shifts. Larger features are quoted separately.

Because a free quote on custom software is a guess, and guesses get corrected later at the client’s expense. Discovery buys a real investigation and produces a written scope, fixed price, and timeline. If the honest conclusion is to build nothing, you have paid a small amount to avoid a large mistake.

Usually, and this will be stated. Custom software is the expensive answer and goes last. It is right when a process is genuinely specific and no product fits without contorting the business around the tool.